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Shipping Policy

🚚 Shipping Policy – ThriftRise.com

At ThriftRise, we work hard to make sure your thrifted finds reach you quickly, safely, and at the most affordable shipping rates possible. Since our items are unique and handpicked thrift pieces, every order is packed carefully to maintain quality.

This Shipping Policy outlines how we process, handle, and deliver your orders.

1. Order Processing Time

  • Orders are processed and dispatched within 2–3 business days of payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • For Cash on Delivery (COD) orders, dispatch is done only after advance payment confirmation.

2. Shipping Methods & Carriers

  • We ship orders through trusted third-party courier partners such as Delhivery, Bluedart, DTDC, India Post, and others.

  • Courier partner is automatically assigned based on your location and service availability.

  • Customers will receive tracking details via SMS, WhatsApp, or Email once the order has been shipped.

3. Delivery Timelines

  • Metro Cities: 3–5 business days after dispatch

  • Tier 2 & 3 Cities: 5–7 business days after dispatch

  • Remote / Rural Areas: 7–10 business days depending on courier coverage
    ⚠️ Delivery timelines are estimated and may vary due to courier delays, weather conditions, strikes, or unforeseen events.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on weight, location, and delivery speed.

  • Cash on Delivery (COD) orders may include an additional fee.

  • Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the website/social media.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking ID/link.

  • Tracking may take 24 hours to update after dispatch.

  • You can monitor the real-time status of your parcel using the provided link.

6. Address & Delivery Responsibility

  • Customers must provide a complete and accurate shipping address at checkout.

  • We are not responsible for non-delivery due to incorrect/incomplete addresses provided by the customer.

  • If a package is returned due to wrong address/unavailability, reshipping charges will apply.

7. Delays & Lost Parcels

  • While we ensure timely dispatch, delays caused by courier services are beyond our control.

  • If your parcel is lost/damaged in transit:

    • We will raise a claim with the courier partner.

    • If confirmed lost, we will offer a refund or store credit for the order value.

  • Damaged packages must be reported to us within 24 hours of delivery, along with photos/videos.

8. International Shipping

  • Currently, we do not ship outside India.

  • International shipping may be introduced in the future and will be updated in this policy.

9. Split / Multiple Shipments

  • If you order multiple items, they may be shipped together or separately depending on availability.

  • You will be notified if your order is divided into multiple parcels.