Refund and Returns Policy

🔁 Size & Fit Policy (Important Addition)

At ThriftRise, we provide accurate measurements, size tags, and real product images to help you make the right choice.

📏 Size / Fit Issues

• Returns or refunds are not applicable for size or fit issues if measurements are clearly mentioned in the listing.
• Minor variation of 1–2 inches may occur due to manual measurement and is considered acceptable.
• Fit may vary depending on brand, cut, and individual body type.

👉 We strongly recommend comparing measurements with your existing garments before placing an order.

📦 Missing Items Policy (Important)

We ensure all orders are carefully checked, counted, and securely packed before dispatch.

❗ In case of missing items:

To raise a valid claim, you must provide:

• 🎥 Full unboxing video (starting before opening the parcel)
• 📸 Clear photos of all received items and packaging

⚠️ Important Conditions:

• Claims without an unboxing video will not be accepted
• If the package is received properly sealed and unopened, missing item claims cannot be verified
• Parcel weight and packing records may be used for verification

🚫 Not Eligible (Missing Items)

Claims will be rejected if:

• No unboxing video is provided
• The package was received intact with no signs of tampering
• The claim is raised after 48 hours of delivery

✅ Eligible (Missing Items)

You may be eligible for resolution if:

• A valid unboxing video clearly shows missing items
• Packaging appears tampered or damaged at the time of delivery

✔ Eligible for Refund / Exchange

You are eligible for a refund or exchange if:

1️⃣ Wrong Item Delivered
You received a different product than the one you ordered.

2️⃣ Not as Described / Major Undisclosed Defect
If a product has a significant defect that was not shown in photos or mentioned in the description.

3️⃣ Measurement Mismatch
If the measurements differ significantly from what was mentioned in the listing
(Minor 1–2-inch manual differences are not considered errors.)

❌ Not Eligible For Refund / Exchange

Returns are not accepted for:

• Change of mind
• Minor wear consistent with pre-owned clothing
• Size / fit issues if measurements were clearly provided
• Damage caused after delivery
• Missing item claims without proper proof (as above)

🔁 Exchange Policy

Exchanges are subject to availability because items are single pieces.

If the same product is unavailable, you may:

• Choose another product of equal value
  or
• Request a refund

Only one exchange is allowed per order.

📩 How to Request Return / Refund

Please get in touch with us within 48 hours of delivery.

📧 Email: hi@thriftrise.com
🕒 Response time: 24–72 working hours

Please share:

• Order ID
• Issue explanation
• Clear photos
• 🎥 Unboxing video (mandatory for missing/damage claims)

📦 Return Shipping

• If the issue is due to our mistake, we cover return shipping.
• If the return is customer-initiated, the customer pays shipping charges.

💳 Refund Method & Timeline

Approved refunds will be processed to the original payment method or bank transfer (where applicable).

Processing Time: 7–15 working days after receipt and inspection of the returned item.

If an item is returned damaged, used, or altered from the delivered condition, the refund may be declined.

⚠ Important

• All thrift items are limited, one-of-a-kind pieces, so replacements may not always be possible.
• By purchasing, you agree to this Refund & Exchange Policy.