Refund and Returns Policy

At ThriftRise, every item is carefully inspected and listed honestly with real photographs, condition grading, and size details. Since our products are unique, pre-owned pieces, please read our refund and exchange policy below.

✔ Eligible for Refund / Exchange

You are eligible for a refund or exchange if:

1️⃣ Wrong Item Delivered

You received a different product than the one you ordered.

2️⃣ Not as Described / Major Undisclosed Defect

If a product has a significant defect that was not shown in photos or mentioned in the description.

3️⃣ Measurement Mismatch

If the measurements differ significantly from what was mentioned in the listing
(Minor 1–2 inch manual differences are not considered an error.

❌ Not Eligible For Refund / Exchange

Returns are not accepted for:

• Change of mind
• Minor wear consistent with pre-owned clothing
• Size / fit issues if measurements were clearly provided
• Damage caused after delivery

🔁 Exchange Policy

Exchanges are subject to availability because items are single pieces.
If the same product is unavailable, you may:

• Choose another product of equal value
or
• Request a refund

Only one exchange is allowed per order.

📩 How to Request Return / Refund

Please get in touch with us within 48 hours of delivery.

📧 Email: support@thriftrise.com
🕒 Response time: 24–72 working hours

Please share:
• Order ID
• Issue explanation
• Clear photos (unboxing/opening video is helpful but not mandatory)

📦 Return Shipping

• If the issue is due to our mistake, we cover return shipping.
• If the return is customer-initiated, the customer pays shipping charges.

💳 Refund Method & Timeline

Approved refunds will be processed to the original payment method or bank transfer (where applicable).

Processing Time: 7–15 working days after receiving and inspecting the returned item.

If an item is returned damaged, used, or altered from the delivered condition, the refund may be declined.

⚠ Important

• All thrift items are limited one-of-a-kind pieces, so replacements may not always be possible.
• By purchasing, you agree to this Refund & Exchange Policy.