🛍️ ThriftRise Refund & Exchange Policy

At ThriftRise, we carefully handpick and inspect all thrift items before listing them. Since these are preloved/second-hand pieces, slight signs of wear may be expected. However, we value your trust and want to ensure your shopping experience is smooth and transparent.

Please read our Refund & Exchange Policy carefully:

✅ Eligibility for Refunds & Exchanges

We only accept refunds or exchanges under the following conditions:

1. Wrong Item Delivered

   • If the product you received is completely different from what you ordered.

2. Size/Measurement Mismatch

   • If the item does not match the measurements mentioned in the product description.

   • Note: Small differences (1–2 inches) due to manual measurement are not considered errors.

3. Not as Described / Major Defect

   • If the item has a significant defect (hole, tear, damage) not mentioned in the description or shown in the photos.

🚫 Non-Eligible Cases (No Refund / Exchange)

1. Change of Mind – We cannot accept returns if you no longer want the item.

2. Minor Wear or Fading – Since items are thrifted, slight signs of use, fading, or loose threads are normal.

3. Color Variations – Differences in shade due to lighting/photography are not grounds for return.

4. Clearance / Discounted Items – Sale items are final and non-returnable.

5. Late Claims – Requests raised after the 48-hour window will not be accepted.

📦 How to Request a Refund or Exchange

1. Raise a Request

   • Contact us via Email or Instagram DM within 48 hours of receiving your order.

2. Provide Proof

   • Share an unboxing video + clear photos of the item received.

   • This is mandatory to validate your claim.

3. Return Approval

   • Once approved, we will share the return shipping details.

4. Return Shipping

   • Customers are responsible for return shipping costs unless the mistake is from our side.

💳 Refund Process

• Refund Method – Store Credit (preferred) or Bank Transfer.

• Processing Time – Within 5–7 business days after the returned item is inspected and approved.

• Partial Refunds – If the product is returned in a different condition than delivered (damaged, washed, or used), a partial refund or rejection may apply.

🔄 Exchange Process

• Exchange Availability – Exchange is subject to stock availability.

• If the requested item is out of stock, we will provide store credit/refund instead.

• Exchanges are processed only once per order.

⚠️ Important Notes

• All thrift items are unique pieces, so exact replacements may not always be possible.

• Store credit is valid for 6 months from the date of issue.

• By shopping at ThriftRise, you agree to this Refund & Exchange Policy.