POLHAM Teddy Fleece Zip Hoodie Jacket Cream White L

Size & Fit Policy

At ThriftRise, we provide accurate measurements, size tags, and real product images to help you make the right choice.

📏 Size / Fit Issues

Returns or refunds are not applicable for size or fit issues if measurements are clearly mentioned in the listing.

Minor variation of 1–2 inches may occur due to manual measurement and is considered acceptable.

Fit may vary depending on brand, cut, and individual body type.

👉 We strongly recommend comparing measurements with your existing garments before placing an order.

✔ Eligible for Refund / Exchange

You are eligible for a refund or exchange if:

1️⃣ Wrong Item Delivered

You received a different product than the one you ordered.

2️⃣ Not as Described / Major Undisclosed Defect

If a product has a significant defect that was not shown in photos or mentioned in the description.

3️⃣ Measurement Mismatch

If the measurements differ significantly from what was mentioned in the listing.

(Minor 1–2 inch manual differences are not considered errors.)

❌ Not Eligible For Refund / Exchange

Returns are not accepted for:

• Change of mind
• Minor wear consistent with pre-owned clothing
• Size / fit issues if measurements were clearly provided
• Damage caused after delivery
• Claims of damage without proper opening/unboxing video proof

🎥 Important Video Proof Requirement

If you receive a damaged item, an incorrect item, or a parcel tampering issue, an opening/unboxing video recorded from the start of the package opening is mandatory for verification and claim approval.

Claims related to damage, missing items, or incorrect products may be declined without valid video proof.

🔁 Exchange Policy

Exchanges are subject to availability because items are single pieces.

If the same product is unavailable, you may:

• Choose another product of equal value
or
• Request a refund

Only one exchange is allowed per order.

📩 How to Request Return / Refund

Please get in touch with us within 48 hours of delivery.

📧 Email: hi@thriftrise.com
🕒 Response time: 24–72 working hours

Please share:

• Order ID
• Issue explanation
• Clear photos
• Opening/unboxing video (mandatory for damaged/wrong item claims)

📦 Return Shipping

• If the issue is due to our mistake, we cover return shipping.
• If the return is customer-initiated, the customer pays shipping charges.

💳 Refund Method & Timeline

Approved refunds will be processed to the original payment method or bank transfer (where applicable).

Processing Time: 7–15 working days after receipt and inspection of the returned item.

If an item is returned damaged, used, washed, or altered from the delivered condition, the refund may be declined.

⚠ Important

• All thrift items are limited one-of-a-kind pieces, so replacements may not always be possible.
• Product colors may slightly vary due to lighting and screen settings.
• By purchasing, you agree to this Refund & Exchange Policy.

📦 Important Delivery Notice

Please do not accept the parcel if the outer packaging is heavily damaged, torn, opened, or appears tampered with at the time of delivery.

We strongly recommend recording a clear opening/unboxing video from the start as you open the parcel.

Claims related to damaged items, missing products, parcel tampering, or incorrect items may be declined without proper video proof.