ThriftRise is an online thrift-fashion store based in India. We handpick pre-loved and branded apparel like jackets, track pants, jerseys, compression wear, and more — offering them at thrift/budget prices but with quality assurance.

  • Browse the collections/categories on the site (e.g. Jackets, Jerseys, Compression).

  • Click the desired product, choose size/color (if options), and “Add to Cart.”

  • Proceed to checkout, fill in shipping details & payment method, and confirm your order.

We accept secure payments via major credit/debit cards, UPI, net banking, and other standard Indian online payment gateways. (You can also add “Cash on Delivery” if available in your policy.)

  • Free fast delivery upto 1kg across India, typically within 3-7 days.

  • For remote or specific locations, delivery may take slightly more time (you can add your exceptions or conditions).

  • If there is any shipping charge (for special zones), it will be displayed at checkout.

Currently, our primary shipping focus is within India. (If you offer international shipping, mention which countries and what the terms/costs are.)

Yes — we offer exchanges/returns under certain conditions:

  • The item must be unused, with original tags, and in the same condition as received.

  • The request must be made within a certain time window (e.g. 7 days, 14 days) from delivery.

  • Customer will bear return shipping cost unless the defect was ours.

  • Once we receive and inspect the item, we’ll send the replacement or refund.

(Ensure this aligns with your official Refund and Returns Policy page.)

Toggle tiWhat if the item I received is damaged or defective?tle

If you receive a damaged or defective item, please contact us immediately (ideally with photos). We’ll arrange for a replacement or refund once we verify the issue.

How do I track my order?

Once your order ships, you’ll receive a tracking number/link via email or SMS. You can use that to monitor the delivery status.

Do you offer discounts, deals, or “Buy 1 Get 1” offers?

Yes — from time to time, we run special promotions (e.g. Buy 1 Get 1 free on jerseys or winter jackets).

Are all items authentic/branded?

Yes. Every product is handpicked and quality checked to ensure authenticity and good condition.

What sizes do you offer?

We carry a range of sizes depending on the product (e.g. S, M, L, XL, etc.). Always check the product-specific size chart or description before ordering.

How does ThriftRise ensure sustainability / what’s your mission?

We aim to promote sustainable fashion by reusing and recycling pre-loved, branded apparel — reducing waste while giving customers access to high-quality fashion at affordable rates.

Can I cancel my order?

  • You can cancel the order before it is shipped.

  • Once the item is dispatched, cancellation might not be possible — you’d have to follow the return/exchange process.

  • Please contact our support team ASAP if you wish to cancel.

What is your customer support / helpline?

Free Hotline contact us

What if my item doesn’t fit perfectly?

You can exchange it (subject to availability) as long as it meets the conditions (unused, original tags, within the allowed time window).

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