FAQs

We offer pre-loved, thrifted items that have been carefully curated and inspected to ensure high quality. While the items are not new, we make sure they are in excellent condition and ready to be worn.

All our thrifted items go through a strict quality control process where they are checked for any defects, signs of wear, or damage. Only pieces that meet our high standards are listed for sale.

Placing an order on ThriftRise.com is simple:

1. Browse our collection and select the items you love.
2. Add them to your cart.
3. Proceed to checkout and provide your delivery details.
4. Complete your payment using one of our secure payment options.

We process orders within 4-3 business days, and shipping typically takes 5-10 business days depending on your location in India.

Currently, we only ship within India. However, we aim to expand our shipping options to accommodate international customers.

We accept various payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• UPI
• Net Banking
• Digital Wallets

We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving your order, provided the item is unused and in its original condition. Please visit our Refund Policy page for more details.

Unfortunately, we do not offer direct exchanges at the moment. However, you can return the item for a refund and place a new order for the correct size.

You can reach our customer support team by emailing us at [insert email] or by calling [insert phone number] during business hours. We’re here to assist with any queries or issues you may have.

We do not charge any hidden fees. The price you see at checkout includes all applicable taxes and shipping costs. Return shipping fees may apply if you choose to return an item.

As a thrift store, most of our items are one-of-a-kind, so once they’re sold, they may not be restocked. However, we constantly add new items to our collection, so keep checking back for fresh finds!

Once your order has been shipped, we will send you a tracking number via email or SMS. You can use this number to track your shipment on our logistics partner’s website.

Yes, shopping on ThriftRise.com is completely safe. We use secure payment gateways and take data protection very seriously to ensure your personal information is always secure.

We update our store regularly, often adding new pieces weekly. Follow us on social media or sign up for our newsletter to be the first to know when new items are added.

We offer a wide range of sizes, depending on the availability of items. Since we sell thrifted clothing, sizes may vary. Be sure to check the detailed size information in the product description before placing your order. If you need assistance with sizing, feel free to reach out to us.

Yes, we regularly offer discounts, promotions, and seasonal sales. You can stay updated by subscribing to our newsletter or following us on social media to get exclusive deals and updates on special offers.

All of our thrifted clothing is professionally cleaned and sanitized before being listed for sale, ensuring that they are fresh and ready to wear upon arrival.

Unfortunately, items in your cart are not reserved until you complete the checkout process. Since we offer unique, one-of-a-kind pieces, we recommend checking out quickly to secure the item you want.

If you receive an incorrect item, please contact our customer support team at [insert email] within 48 hours of receiving the order. We will guide you through the return process and ensure that the correct item is sent to you.

Yes, the images on ThriftRise.com are taken to reflect the actual condition and appearance of the items. However, there may be slight variations in color due to lighting or monitor settings.

Currently, we do not offer bulk or wholesale options, as our focus is on offering unique, pre-loved fashion pieces to individual customers. However, you can always reach out to our team if you have specific requests.

If an item is available for purchase, it will be listed as “In Stock” on the product page. Once an item is sold out, it will either be removed from the site or marked as “Out of Stock.”

If you forgot to apply a discount code, please get in touch with us at [insert email] before your order is processed. We will do our best to apply the discount manually if the order has not been shipped yet.

Yes, we offer ThriftRise Gift Cards, which can be purchased through our website. These make perfect gifts for friends and family who love thrift fashion. Gift cards are available in various denominations and can be redeemed for any items on the site.

You can request an order cancellation within 24 hours of placing the order, provided it has not been shipped. Once the order is shipped, cancellations are not possible. You can, however, return the item once it arrives, by our return policy.

At the moment, ThriftRise.com operates exclusively as an online store. This allows us to offer a wider range of curated, thrifted items from around the world, all accessible from the convenience of your home.

To use a coupon or promo code, simply enter it during the checkout process in the designated field. The discount will be applied to your total order amount. Make sure to check the terms of the promotion to ensure the code is still valid.

At ThriftRise, we are passionate about sustainable fashion. By offering pre-loved, thrifted clothing, we help reduce the demand for fast fashion and the environmental impact of clothing production. We are committed to promoting a circular fashion economy by extending the life cycle of quality clothing.

If your package is lost during delivery, please contact our customer service team as soon as possible. We will work with the courier service to locate your package or provide a replacement/refund if necessary.

We do not offer customization or alteration services at the moment. All items are sold as-is, in the condition described on the product page. You may, however, have them tailored independently if needed.

You can stay updated on new arrivals by subscribing to our email newsletter or following us on our social media platforms. We regularly post updates on fresh stock, promotions, and exclusive offers.

Currently, we do not offer a service for individuals to sell their clothes to us. All our thrifted clothing is sourced from trusted global suppliers, ensuring quality and consistency. However, we may explore this option in the future, so stay tuned for updates.