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ThriftRise - India's Online Thrift Store
Shop thrift clothing online in India. Buy vintage clothing, streetwear, jackets, hoodies, cargo pants, jerseys, oversized t-shirts and affordable second-hand fashion.
FAQs
Frequently Asked Questions
Returns
Return or exchange requests must be raised within 72 hours of delivery. Requests after this period may not be accepted.
The item must be returned in the same condition as delivered, with original packaging and tags (if any).
Returns may be declined if:
- The item is used, washed, or altered
- The product is damaged after delivery
- Request does not meet policy conditions
Not mandatory, but strongly recommended as it helps in faster verification and approval.
Once we receive the item, it goes through a quality inspection to ensure it matches the original condition before approving a refund.
- If it’s our mistake → Yes
- Otherwise → Shipping charges are non-refundable
Yes, you may choose store credit (if offered), which can be used for future purchases.
If a different item is returned, the refund will be rejected, and the product may be shipped back at your cost.
You may need to self-ship the product to our return address. Shipping instructions will be provided.
We carefully check and pack every order before dispatch. All parcels are sealed securely.
To raise a missing item concern, you must provide:
- 🎥 Full unboxing video (starting before opening the package)
- 📸 Clear photos of received items and packaging
Without this proof, we won’t be able to verify the claim.
Unfortunately, claims without an unboxing video cannot be accepted.
We strongly recommend recording a video while opening every order.
If the package looks opened, torn, or damaged:
- Record a video immediately
- Do not accept the parcel if heavily tampered with
- Contact us immediately with proof
We will investigate with the courier.
- ✅ Yes, only if valid unboxing proof is provided
- ❌ No claims will be accepted without proper proof
For any other queries contact us
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Shopping Information
Yes, all products on ThriftRise are 100% authentic branded thrift pieces. We do not sell replicas or fake items.
All items are pre-owned (thrifted), vintage, or upcycled. Each piece is carefully inspected and graded for condition.
We provide exact measurements for every product. Please compare with your own clothes before ordering, as sizes may vary by brand.
- India: 3–8 working days
- International: 7–25 working days
Yes, COD is available on eligible orders within India.
Yes, tracking details are shared once your order is shipped.
Yes, a digital invoice will be shared via email after your order is confirmed.
Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.
Yes, address changes are allowed before dispatch. Contact us as soon as possible.
Prices depend on brand, condition, rarity, and demand of each unique piece.
Contact us immediately. We will investigate with the courier, but resolution depends on courier confirmation.
- All orders are checked before packing
- Items are counted and packed securely
- Parcels are sealed to avoid tampering
To reduce fake orders and ensure faster order processing, we require a small advance payment for all Cash on Delivery orders. This helps us confirm genuine purchases while still allowing you to pay the remaining amount when your order is delivered.
A small advance payment helps cover shipping and packaging costs if a COD order is refused or not accepted. Unfortunately, many online stores experience fake COD orders, and this policy allows us to continue offering Cash on Delivery to genuine customers.
You only pay a small portion of the order value online. The remaining balance is paid to the delivery partner when your order arrives.
If we cancel your order or are unable to ship the product, your advance payment will be fully refunded. Once an order has been shipped, the advance amount is generally non-refundable unless covered under our Refund & Exchange Policy.
ThriftRise sells one-of-a-kind thrifted items, and every product is available in only one piece. Fake or rejected COD orders result in unnecessary shipping costs and prevent genuine customers from purchasing those unique items. Partial COD helps us keep prices affordable while ensuring fair service for everyone.
Yes. Your order is processed only after your advance payment is received. You will receive an order confirmation and tracking details, and you will pay the remaining amount only when the package is delivered.
Absolutely! You can pay the full amount online using our secure payment gateway for quicker processing and a hassle-free shopping experience.
Order Exchange & Returns
We accept returns or exchanges only if:
- Wrong item is delivered
- Product has major undisclosed defects
- Measurements are significantly incorrect
👉 Size/fit issues are not eligible for return, but exchange may be possible if available.
Yes, we may offer exchange depending on availability, but since items are one-of-one, it is not guaranteed.
Refunds are processed to the original payment method or bank transfer within 7–15 working days after approval.
- If it’s our mistake → We cover shipping
- Otherwise → Customer pays shipping
We deliver to most serviceable PIN codes across India. Availability depends on courier coverage.
Yes, we offer worldwide shipping. Delivery time and charges vary based on location.
No, all prices are transparent. Any shipping charges (if applicable) are shown at checkout.
We use real images, but slight color variations may occur due to lighting or screen differences.
You will receive order updates via email/SMS, including tracking details.