FAQs

[vc_row el_class=”faq”][vc_column][vc_tta_accordion c_icon=”chevron” c_position=”right” active_section=”1″][vc_tta_section title=”What is ThriftRise?” tab_id=”1555037920486-ed14e79d-d44b”][vc_column_text css=””]ThriftRise is an online thrift-fashion store based in India. We handpick pre-loved and branded apparel like jackets, track pants, jerseys, compression wear, and more — offering them at thrift/budget prices but with quality assurance.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I place an order?” tab_id=”1555038000105-6fd1f032-ae1a”][vc_column_text css=””]

• Browse the collections/categories on the site (e.g. Jackets, Jerseys, Compression).

• Click the desired product, choose size/color (if options), and “Add to Cart.”

• Proceed to checkout, fill in shipping details & payment method, and confirm your order.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment methods do you accept?” tab_id=”1555038042642-0199c22c-afbf”][vc_column_text css=””]We accept secure payments via major credit/debit cards, UPI, net banking, and other standard Indian online payment gateways. (You can also add “Cash on Delivery” if available in your policy.)[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the shipping time?” tab_id=”1555038090574-798dc26a-7c87″][vc_column_text css=””]

• Free fast delivery upto 1kg across India, typically within 3-7 days.

• For remote or specific locations, delivery may take slightly more time (you can add your exceptions or conditions).

• If there is any shipping charge (for special zones), it will be displayed at checkout.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship internationally?” tab_id=”1555038110934-9fe50498-255f”][vc_column_text css=””]Currently, our primary shipping focus is within India. (If you offer international shipping, mention which countries and what the terms/costs are.)[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I exchange or return an item?” tab_id=”1555038134493-01332028-357c”][vc_column_text css=””]

We do not offer returns or exchanges for thrift/pre-loved items unless there is a genuine mistake from our side.
An exchange is only accepted if:

• The wrong item was sent (different product, wrong size than mentioned, or not as described).

• The request is made within 24 hours of delivery with an unboxing video as proof.

• The item must be in the same condition as received — unused and unwashed.

If the mistake is from our side, we will arrange the exchange or replacement.
If the correct item was delivered, no return or exchange is possible for thrift items.

(Ensure this matches your official Refund & Returns Policy on ThriftRise.com.)

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_toggle title=”What if the item I received is damaged or defective?” css=””]If you receive a damaged or defective item, please contact us immediately (ideally with photos). We’ll arrange for a replacement or refund once we verify the issue.[/vc_toggle][vc_toggle title=”Are all items authentic/branded?” css=””]

Yes. Every product is handpicked and quality checked to ensure authenticity and good condition.

[/vc_toggle][vc_toggle title=”How do I track my order?” css=””]Once your order ships, you’ll receive a tracking number/link via email or SMS. You can use that to monitor the delivery status.[/vc_toggle][vc_toggle title=”Do you offer discounts, deals, or “Buy 1 Get 1” offers?” css=””]Yes — from time to time, we run special promotions (e.g. Buy 1 Get 1 free on jerseys or winter jackets).[/vc_toggle][vc_toggle title=”What sizes do you offer?” css=””]

We carry a range of sizes depending on the product (e.g. S, M, L, XL, etc.). Always check the product-specific size chart or description before ordering.

[/vc_toggle][vc_toggle title=”How does ThriftRise ensure sustainability / what’s your mission?” css=””]

We aim to promote sustainable fashion by reusing and recycling pre-loved, branded apparel — reducing waste while giving customers access to high-quality fashion at affordable rates.

[/vc_toggle][vc_toggle title=”Can I cancel my order?” css=””]

• You can cancel the order before it is shipped.

• Once the item is dispatched, cancellation might not be possible — you’d have to follow the return/exchange process.

• Please contact our support team ASAP if you wish to cancel.

[/vc_toggle][vc_toggle title=”What is your customer support / helpline?” css=””]Free Hotline contact us[/vc_toggle][vc_toggle title=”What if my item doesn’t fit perfectly?” css=””]

We manually measure every item (chest, length, shoulder, etc.) and display the details on each product page.
Please check all measurements before ordering.

If any size info is missing, contact us before purchase. Since thrift items are unique, no exchange is possible if the correct item was delivered.

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