Shipping Policy
How Thrift Rise prepares, dispatches and tracks your order — and what happens if a delivery problem occurs.
Individually Prepared Orders
Orders are checked and prepared before dispatch. Product, packing and shipment records may be maintained to help with order verification and delivery disputes.
From Order to Delivery
Your order moves through a few simple stages before reaching you.
Order Checked
Your order details and products are checked before packing.
Packed & Prepared
The order is packed and prepared for handover to the delivery partner.
Courier Handover
The parcel is handed to a third-party courier partner for transportation.
Tracking & Delivery
Use the shipment tracking information to follow the parcel until delivery.
Delivery Time
Delivery time depends on the destination, courier network and operational conditions. Any estimated delivery date shown in tracking is an estimate rather than a guaranteed arrival time.
Tracking Updates
Tracking information becomes available after shipment processing. Courier tracking can occasionally take time to update after pickup or movement between hubs.
Third-Party Couriers
Thrift Rise uses independent third-party courier partners. After handover, transportation and delivery scans are performed through the courier's logistics network.
Correct Delivery Address
Please provide a complete and accurate delivery address, postcode and any information reasonably required for the courier to locate the destination.
Reachable Phone Number
Please provide a working phone number. The courier may need to contact you while attempting delivery.
Delivery Delays
Weather, operational disruptions, remote locations, holidays, transport interruptions and other courier-network conditions can affect delivery times.
Something Wrong With Your Delivery?
If a shipment is lost, damaged, appears tampered with, contains missing items or is marked delivered but cannot be located, please contact Thrift Rise with your order and shipment details.
Courier Issue — Investigation Required
For courier-related issues, Thrift Rise raises a complaint with the delivery partner and provides available shipment and packing evidence for investigation.
Evidence Helps Establish What Happened
Available product photos, packing/dispatch records, shipment information and packing video where available may be used when reviewing a claim.
Courier Investigation Process
Courier-related claims may require information from several points in the delivery network.
Issue Reported
You provide the order details and available evidence.
Courier Claim Raised
Thrift Rise submits the issue and available shipment evidence to the courier.
Investigation
The courier may review tracking, hub scans, shipment weights, proof of delivery and other logistics records.
Final Resolution
We communicate material updates and provide the final resolution once the investigation or available evidence establishes what happened.
Courier-Related Claims Require Investigation
A final refund or replacement decision for a courier-related claim may need to wait until the courier investigation is completed or sufficient evidence is available to determine what happened.
Our Responsibility
If the Error Is Ours, We Resolve It
Courier investigations apply to delivery and transit issues. If the verified issue occurred before dispatch — for example, the wrong item was packed or the item materially differs from the order/listing — it is handled under our Return & Refund Policy rather than treated as a courier claim.
View Return & Refund PolicyNeed Help With a Shipment?
Contact Thrift Rise with your order number and shipment details so we can review the issue and guide you through the next step.