Shipping Policy

ThriftRise.com Shipping Policy

At ThriftRise.com, we are committed to ensuring that your shopping experience is smooth and efficient. This Shipping Policy provides detailed information about our shipping procedures, timelines, and costs to help you understand how your order will be processed and delivered.

Shipping Locations

We currently offer shipping services within India. At this time, we do not ship internationally, but we are working on expanding our services in the future.

Processing Time

• All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation.
• Once your order has been processed, you will receive a confirmation email with your tracking details.
• If we experience a high volume of orders, processing may be delayed by a few additional days. Please allow extra time during peak seasons or sales events.

Shipping Rates & Delivery Times

We offer standard shipping with the following estimated delivery times and costs:

• Standard Shipping (All India):
  Delivery Time: 5-7 business days
  Cost: ₹50 – ₹100, depending on the weight and size of the package.
• Free Shipping:
  We offer free shipping on all orders over ₹1,000.

Please note that delivery times are estimates and may vary based on your location and unforeseen circumstances such as weather, carrier delays, or holidays.

Tracking Your Order

Once your order has been shipped, we will send you an email or SMS with a tracking number. You can use this tracking number to follow your package’s progress and estimated delivery date. If you have not received tracking details within 3 business days of placing your order, please contact us at [hi@thriftrise.com] for assistance.

Delivery Address Information

To ensure timely and accurate delivery, please double-check that your shipping address is correct at checkout. ThriftRise.com is not responsible for packages that are undeliverable due to incorrect or incomplete shipping information.

What if I’m Not Home at the Time of Delivery?

If you are not available to receive the package, the courier may leave a notice with instructions on how to arrange a re-delivery or pick up your package from a local facility. Please make sure someone is available to receive the package at the delivery address provided.

Delayed or Lost Packages

In rare cases, there may be delays due to unforeseen circumstances. If your package is significantly delayed, or if you believe it is lost, please contact our customer service team at [hi@thriftrise.com] with your order number and tracking information. We will work with the courier service to investigate the issue and assist with any necessary replacements or refunds.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us immediately at [hi@thriftrise.com]. Provide us with your order number and photos of the damaged items (if applicable), and we will assist in resolving the issue as quickly as possible.

Shipping Restrictions

Some items may be subject to shipping restrictions due to their size, weight, or nature. In such cases, you will be notified during the checkout process.

Can I Change My Shipping Address After I’ve Placed My Order?

If you need to update your shipping address after placing an order, please contact us at [hi@thriftrise.com] within 24 hours. Once an order has been processed or shipped, we are unable to change the delivery address.

Incorrect Shipping Information

If you accidentally provided incorrect shipping details and your order has already been dispatched, we will attempt to retrieve the package. However, if we are unable to do so, ThriftRise.com is not responsible for orders delivered to the wrong address.

Shipping During Public Holidays

Please note that deliveries may be delayed during public holidays or major sale events. Our shipping partners may also experience high volume, which could affect delivery times. We recommend placing orders in advance during such periods.

Contact Us

If you have any questions about our shipping policy or need further assistance, please don’t hesitate to contact us.